Digital transformation can be empowering at an organizational scale. It can help transform the customer experience, power innovation, increase agility and flexibility, reduce operating costs and drive data-based decision-making. But outdated IT infrastructures and applications too often can stand in the way. Genuine digital transformation — in which enterprises take full advantage of digital technologies such as artificial intelligence, automation, connected devices and remote collaboration and communications platforms — benefit from a cloud modernization strategy that involves people, processes and technology.